Return Policy for Steadira Products on Movementstrength
Steadira designs tactile habit tools sold through movementstrength.world and the Bundall studio. This policy explains how to change your mind, report defects, exchange items, and receive refunds while respecting Australian Consumer Law guarantees that apply to eligible purchases.
Cooling off for online orders
When you purchase Steadira kits remotely, you may cancel before shipment for a full refund. Once tracking activates, cancellation converts to a return under the conditions below. Customized engravings or bespoke finishes requested after checkout may void cooling-off rights if production already started and you were informed of that consequence in writing.
Change of mind returns
If you change your mind about a stocked Steadira product, contact us within fourteen days of delivery to initiate a return. Items must remain unused, include original packaging, and contain all accessories shipped with the weekly rhythm board, border lamp duo, or hearth notes refill. You are responsible for return shipping costs unless Steadira authorizes a prepaid label due to a documented accessibility need.
Defective or damaged goods
Inspect packages promptly upon arrival. If a Steadira product arrives damaged or exhibits a manufacturing fault, photograph the issue and notify us within seven days. We will arrange repair, replacement, or refund as required by Australian Consumer Law. Do not discard packaging until instructed because carriers may require evidence for claims.
Proof of purchase
Provide order numbers, email receipts, or studio invoices when requesting service. Gifts must include the purchasers details so we can locate records in Steadira systems connected to Movementstrength sales channels.
Refurbished or sample items
Occasionally Steadira sells floor samples at reduced prices during studio events. Those transactions are final unless a hidden defect appears that was not disclosed at purchase. Tags will clearly identify sample status.
Return shipping instructions
After approval, pack products securely using recyclable materials when possible. Include a note with your name, contact information, and reason for return. Ship to the Bundall studio address published on contact-us.html unless we supply a different warehouse route for bulk corporate orders.
Refund timing and method
Approved refunds process within ten business days of receiving the returned Steadira goods. Funds return to the original payment method unless that method is no longer valid, in which case we coordinate an alternative traceable pathway. Shipping charges are refundable only when Australian Consumer Law mandates or Steadira shipped the wrong item.
Exchanges for different kits
You may exchange unused products for another Steadira kit of equal or greater value. Pay any price difference plus applicable shipping. If the replacement costs less, we refund the difference after inspecting the return.
Warranty against minor variations
Natural materials such as timber or ceramic may show gentle grain or glaze differences. These variations are not defects. If aesthetic mismatch materially differs from catalog photography on movementstrength.world due to lighting or batch changes, contact us for a good-faith resolution.
International customers
If Steadira ships outside Australia, return shipping costs and customs duties remain your responsibility unless the error originated with Steadira. Import taxes paid to foreign authorities are non-refundable through Steadira but may be recoverable through local procedures.
Corporate and bulk purchases
Organizations buying multiple kits for teams may receive tailored return windows described in separate purchase orders. Absent such agreements, this policy applies in full.
How to contact the returns desk
Email details submitted through contact-us.html with the subject Return Request work best because they attach to your customer record. Phone +61404720433 if you need verbal guidance while packing fragile lamp components.
Policy updates
Steadira may adjust this return policy to reflect logistics partners, new product categories, or regulatory guidance. The effective date at the bottom indicates the latest revision. Orders placed before changes follow the policy version accepted at checkout unless law requires otherwise.
Effective date: .